Refund policy

Returns
We get it – sometimes things don’t work out. If you need to return or exchange an item, we’re happy to help. Returns are accepted for store credit or exchange as long as the item is sent back within seven days of receiving your order. Just send us an email at octopixel91@gmail.com to start the process. To be eligible, items must be in their original condition, unworn, unwashed, and with all tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrectly supplied, in which case we’ll cover it. We always recommend using a traceable return method and holding onto your tracking details.

Faulty Goods
If your item arrives damaged, we’ll sort it out. You’ll receive a full refund if the item can’t be repaired or replaced. General wear and tear over time isn’t considered a fault.

Got questions? Hit us up at octopixel91@gmail.com – we’re happy to help.